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Refund Policy
Refund Policy
At Funkitalady, we are committed to ensuring your complete satisfaction with every purchase. Our Refund and Exchange Policy is designed to provide clarity and peace of mind. Please review the details below for information on returns, exchanges, and handling damaged or defective products.
Eligibility for Refunds and Exchanges
- Standard Returns: You may request a refund or exchange within 14 days from the date you receive your order. Items must be in their original condition, unused, with all tags attached, and in the original packaging.
- Exceptions: Final sale items, personalized or custom-made products are not eligible for returns or exchanges, unless they are damaged or defective upon arrival.
How to Initiate a Refund or Exchange
- Contact Us: Email us at [email protected] with your order number, the reason for the return or exchange, and whether you prefer a refund or an exchange. Our customer service team will respond within 24 - 48 hours with further instructions.
- Return Shipping: Once approved, you will receive a return shipping label (if applicable). For exchanges, please specify the item, size, and color you would like to receive in exchange. You are responsible for return shipping costs, unless the return is due to a Funkitalady error.
- Processing: After we receive and inspect the returned item, refunds will be processed within 3 - 5 business days to your original payment method. For exchanges, we will ship the new item as soon as the return is approved, and you will receive a shipping confirmation email.
Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- Contact Us Immediately: Email [email protected] within 7 days of receipt, including your order number and detailed photos of the damage or defect.
- Assessment: Our team will review your claim and, if approved, offer you a full refund, a replacement product, or an exchange at no additional cost. We may also cover the return shipping costs for damaged or defective items.
- Return or Replacement: If a replacement is needed, we will ship it to you as soon as possible. If you choose a refund, it will be processed within 3 - 5 business days after we confirm the issue.
Refund Timeline
- Credit/Debit Cards: Refunds will be credited back to your card within 3 - 5 business days, but it may take an additional 5 - 7 business days for your bank to process and post the refund.
- PayPal and Other Digital Wallets: Refunds are usually processed within 2 - 3 business days.
Questions and Support
If you have any questions about our Refund and Exchange Policy or need further assistance, please contact our customer service team at [email protected]. We are here to help you resolve any issues and ensure a positive shopping experience at Funkitalady.
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